Security & Privacy
HOW TO CONTACT US
Email Address: email@example.com
Telephone: 01282 868 266
Address: Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW
YOUR PRIVACY RIGHTS
You have rights relating to your personal information. You can find more information about your privacy rights on the Information Commissioner's Office website www.ico.org.uk.
You have the right to be informed about how and why we process your personal information and any time you give us personal information you have the right to be informed about why we need it and how we'll use it.
You can find most of the information you need in this Privacy Notice.
If you have any questions, please contact us through the above contact details.
RIGHT TO ACCESS YOUR PERSONAL INFORMATION
You can request a copy of information we hold about you at any time.
You may choose to exercise your right of access through any of our contact details, but we'll ask you to provide documented evidence of your identity before we process your request. We may also contact you to clarify your request or to ensure we have all the information we need to fully meet your request.
We aim to respond to your request within 30 calendar days of verifying your identity (or within 3 months for more complex cases). You'll receive a full response as soon as we can reasonably provide one. In more complex cases where we cannot provide a full substantive response within that time frame, we'll write to you within 30 calendar days to explain why an extension is needed.
We do not charge for subject access requests unless your request is manifestly unfounded or excessive.
RIGHT TO ASK US TO CORRECT INACCURATE PERSONAL INFORMATION WE HOLD ABOUT YOU
If you believe information we hold about you to be inaccurate or incomplete, you can ask us to correct it or complete it at any time, through any of our contact channels. Wherever possible, we'll correct inaccurate or incomplete information immediately. Whilst we investigate the accuracy of the information, we'll restrict the processing of the information in question.
We'll let you know the outcome of our investigation as soon as we can. Any information we verify as inaccurate will be corrected within one month of receiving your request.
RIGHT TO ASK US TO DELETE YOUR PERSONAL INFORMATION
In some circumstances you have the right to ask us to delete information we hold about you.
We'll respond to your request as soon as we can, and we'll act on any requests granted within one month of your request.
We can't delete any information where we have a legal or regulatory obligation to keep it. For example, this applies to all outstanding debts and some HMRC information that we are required to keep by law. We may also refuse your request if we believe it to be excessive. If your request for deletion is refused, we'll explain the reasons for refusal.
RIGHT TO ASK US TO RESTRICT THE USE OF YOUR PERSONAL INFORMATION
In some instances, you have the right to ask us to restrict the use of your personal information (for example, if you've challenged the accuracy of the information we hold or have objected to our processing). We'll restrict our use of your information whilst we investigate your objection or request to correct your information.
We'll respond to your request as soon as we can. If your objection is unsuccessful, we'll only continue processing once we've let you know the outcome of the investigation.
Information related to these requests will not be automatically deleted unless you expressly ask us to.
RIGHT TO DATA PORTABILITY
If we process your personal information with your consent and our processing is automated, you have the right to move, transfer or copy that data to another system for your own purposes. However, we don't currently have any services that processes information in this way. If we do in future, you can make a request and this data can be exported from our systems for you.
RIGHT TO ASK US NOT TO PROCESS YOUR PERSONAL INFORMATION
We process most of the information we collect about you under the lawful basis of 'legitimate interest' or by 'consent'. You have the right to object to our processing of your personal information under these lawful bases or for marketing purposes.
We will respond to your objection as soon as we can, detailing any actions we can reasonably make. If we believe there is an overriding compelling reason to continue the processing, we will explain why we think this is.
Where appropriate we'll action any requests to stop direct marketing as soon as practicable after receiving your request.
You can object to us using your data at any time through any of our contact details above.
LAWFUL BASIS FOR PROCESSING
Privacy Law states we must have a lawful basis for processing your information; the legal basis will vary depending on the circumstances of how and why we have your information. Usually we'll do this in the following instances:
- Our business activities are within our legitimate interests. Our "legitimate interests" include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements;
- you've given consent for us to process the information
- the processing is necessary for compliance with a legal obligation to which we are subject, for example some financial, credit or HMRC regulations;
- to fulfil our contractual obligations to you; or because you have asked us to do something before entering into a contract (e.g. provide a quote).
We do not routinely process any special category information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation. Where we may need to do so we must have a further lawful basis for the processing.
These instances may include:
- you have given us your explicit consent to do so
- the processing is necessary for the establishment, exercise or defence of legal claims e.g. because you've failed to pay your bill
- the processing being necessary for reasons of substantial public interest e.g. where we suspect fraud on the part of a customer
Jura Products Limited takes your privacy seriously and will only use your personal information to administer your account. We will not pass your information on to third parties without your permission.
However, occasionally we may contact you with details of other JURA products, offers, services, competitions etc. that we provide to our customers.
JURA have a legitimate interest in networking and supporting the growth of our business. We will continue sending marketing material to individuals who have received them in the past and have not previously objected to receiving such material from us, and to prospective new customers who we identify may wish to receive such details. JURA have identified that sending marketing is necessary for its business purpose and that reasonable and structured marketing, controlled by JURA is a proportionate way of approaching existing and prospective customers.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also make use of additional information about you when it is made available from other external sources (for example social media sites) to help us do this effectively.
If you do not consent to us contacting you for this purpose or wish to withdraw from any further marketing campaigns at any time we will take note and stop such marketing. To do so please inform us at:
In Writing: DPO
JURA Products Ltd.
INFORMATION WE COLLECT FROM YOU AND WHAT WE DO WITH IT
To provide our services to you, we need to collect, process and store information about you that may be personal or sensitive in nature. We use your information to administer, support, improve and develop our business generally, to provide statistical information to meet our regulatory requirements and to enforce our legal rights. If we intend to use your information for a different purpose, we'll do so in ways consistent with Privacy Law or, wherever possible, by notifying you in advance.
We only use your information for the specific purpose(s) for which it has been provided to us or collected.
We collect and process a variety of information from you and about you. In most cases, the information we collect about you is provided by you directly. This is one of the ways we can ensure the information we collect is as accurate and up to date as possible. We'll usually do this when you first contact us, and we may ask you to confirm your details on subsequent contacts from time to time.
The type of information collected from you and obtain about you will vary depending on your relationship with us, the service you are requesting and your chosen method of contacting us.
However, in almost all cases we are likely to ask you to provide:
- name and address - to verify your identity and help us prevent fraud;
- contact details (including phone number, e-mail address or social media identifiers) to contact you about your account, update you about the products or services you've requested or received from us, or contact you with other relevant information related to our business;
- financial information (including method of payment and bank account details) to bill you for the products or services you receive from us and manage your payment arrangements;
- We may ask you for documented evidence of the above and will keep digital copies for validation and audit purposes;
We may store and use your personal information as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests for the purposes of:
- administering your orders and queries;
- carrying out anti-fraud and anti-money laundering checks and verifying your identity;
- where appropriate assessing financial and insurance risks, including by carrying out credit reference checks and credit scoring assessments, and calculating your payments;
- using your payment details to process payments relating to your orders;
- handling any complaints;
- communicating with you about your orders, including responding to your enquiries;
- administering debt recoveries, where you lawfully owe us money under a contract or otherwise;
- undertaking market research and statistical analysis, including analysing your use of our website;
- fulfilling our obligations owed to a relevant regulator, tax authority, or revenue service.
If you become an owner of a JURA product, we may also collect the following information about you:
- additional information about you and your coffee machine usage when you contact our customer service department (including with queries or complaints);
- information about your transaction at the store where you purchase your coffee machine from as well as the store where your coffee machine is serviced (if different) including sales date, model, warranty repair information;
- for servicing only, we will collect service information such as date and time you used our services within our store network as well as maintenance required which is used to help determine the optimum time for your next machine service. We will also collect technical coffee machine information about how the systems within the coffee machine perform and, if relevant, the details of where any fault has occurred;
- we use an internal, secure database, where your coffee machine service history (inspections and services) is stored. We will send you coffee machine service reminders to ensure you are aware of when your coffee machine is due its regular service;
- information that will help us to meet recommended services relating to your coffee machine warranty, technical inspection and support to assist our product quality and development purposes;
- we will use your data in order to provide customer support and administration to process any goodwill claims and to resolve any complaint or queries.
- we will update you on relevant changes to our dealer or service network.
Our legitimate interests extend to processing the personal data below to improve our customer relationship management:
- we will use store and product research information concerning your purchases to find out what you think of our services delivered by the Jura Products Limited dealer network and our coffee machine range. This will allow us to better understand how to improve our customer service and product range;
- we may track and record voice calls and retain recordings for quality and training monitoring purposes for our own staff, our dealer network, the retailer providing our products and services;
- we will record your coffee machine data into our customer system in order to register your coffee machine with us.
Recalls - If we are lawfully required to recall your coffee machine or other products with a safety issue we will use your contact details to contact you to inform you of any relevant recalls;
Requests from authorities - We will share your personal data with the police, other law enforcements or regulators where we are required by law to do so. We are not required to inform you when such sharing has taken place.
CAPTURING IMAGES (CCTV)
Visiting our premises
Our premises are monitored by CCTV, so your image may be captured whenever you enter our site boundary. Our CCTV is used for maintaining public safety, the security of our property and premises and for the detection, prevention and investigating of crime. It may also be used to monitor staff when carrying out work duties.
For these reasons, the information processed may include visual images, including personal appearance and behaviour of those displayed and recorded on the system.
Where the CCTV is located on our premises but near a public space, it may also record these images even if you have not directly visited our premises.
There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted.
HEALTH & SAFETY REQUIREMENTS
If you have an accident whilst you are on any of our premises, this must be reported to the relevant authorities and will be recorded and kept for the purposes of health and safety and insurance requirements.
Information we receive from and share with Credit Reference Agencies
Where you've requested a credit facility in association with products or a service we are providing, we'll share your personal information with one or more credit reference agencies ('CRAs') and they'll give us information about you.
This will include information confirming your identity and, depending on the status of your account with us, your financial situation and financial history. CRAs will supply to us with both public (including the Electoral Register) and shared credit, financial situation and financial history information and fraud prevention information.
When a Credit Reference Agency receives a request for information from us, they'll usually:
- Place a search 'footprint' on your credit file. The record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when you apply for credit in the future.
- link together the records of you and anyone that you've advised is your financial associate including previous and subsequent names of parties to the account. Links between financial associates will remain on your and their files until you or your partner successfully file for a disassociation with the Credit Reference Agency.
We may also make periodic searches at CRA's depending on your relationship with us, or if you've requested additional services.
We'll use this information to:
- Verify the accuracy of the information you've provided to us (including your identity);
- Manage your account(s) (including making decisions about how to manage your account if you fall into arrears);
- Help detect and prevent financial crime, fraud and money laundering;
- Trace and recover debts;
- Carry out statistical analysis; and
- To assess or verify whether you may be eligible for any of our discounts or promotions.
We may continue to exchange information about you with CRAs while you have a relationship with us and, on rare occasions, we may continue to provide information to them for up to six years afterwards. We'll also inform the CRAs about your settled accounts, missed payments, defaults and current balances on your account. This information may be supplied to other organisations by those CRAs.
If you apply for credit with us, we'll undertake a credit search and the CRAs will place a search footprint on your credit file that may be seen by other lenders.
PROFILING AND AUTOMATED DECISION MAKING
We do not carry out any profiling and automated decision making using your personal data.
WHAT TO EXPECT WHEN YOU CONTACT US
If you contact us by phone or in writing (including e-mail, social media or via our website) we may record, monitor or keep copies of the contact. We keep this information for several reasons (including fraud prevention and crime recording/investigation) but the main reasons are to:
- assist our response to any account queries you may have;
- ensure we continue to offer you the best possible service;
- maintain standards and help train our customer relationship managers;
- demonstrate our compliance with regulatory obligations; and
- keep our records up to date so that we comply with data protection legislation.
Contacting us by telephone
When you contact us by telephone, your telephone number may be added to your account so that we can contact you in future to service your account. We use a telephone number listed on your account to contact you to discuss your account for example reminders to pay unpaid bills.
We may also use a telephone number listed on your account to call or text you regarding the status of the order of your service or product.
Contacting us by post
Where the post relates to an identifiable account, we may store the letter and attachments on that account. Post is stored and processed in a secure area of the building. The retention of hard-copy documents and electronic images of post received complies with our data retention rules.
If you email us, we'll respond to you using the email address you gave us. We may add your email address to your account and it may be used for future communications.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Emails are stored, archived and deleted in line with our information security and data retention policies.
Contacting us via social media
We strongly advise not to post your personal contact or other sensitive information on a public social media site. If you contact us using social media to report an issue, we'll ask you to private message us to gather suitable information. We may suggest an alternative contact method if we think this is more appropriate.
Making a complaint
If you make a complaint to us, we'll follow our complaints process. We may need to share details about your complaint internally to fully investigate.
If the complaint relates to a service provided by a third party, for example a retailer, we'll share information with them to try resolve your complaint. If a complainant doesn't want information identifying him or her to be disclosed, we'll try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We'll only use the personal information we collect to process the complaint and to check on the level of service we provide. We may occasionally compile and publish statistics internally, for example information like the number of complaints we receive, but not in a form which identifies any individuals.
We'll keep complaints in line with our data retention policy. This means that information relating to a complaint will be retained for two years from closure.
VISITING OUR WEBSITE OR USING OUR MOBILE APPLICATION
Our website uses so-called cookies. Cookies are information, which transfer from our webserver or third-party web-servers to the web browser of the user - yours - and are stored there for later retrieval. Cookies can be small files or other types of information storage.
With the help of a cookie, information and offers on our website can be optimised to your needs. Cookies allow us to recognize the visitors. The purpose of this recognition is to simplify the use of our website for you.
We use temporary cookies. These are deleted automatically when you close the browser. These include, in particular, the session cookies. They store a so-called session ID, with which various enquiries of your browser can be assigned to the joint sessions. Thus, your computer can be recognized when you return to the website. We use this type of cookies to ensure the operation and functionality of our website.
In addition, we use persistent cookies. These remain on your hard disk beyond the session. We can make our offer user-friendly in particular thanks to these cookies.
Non-personal cookies do not transfer any personal data to us. For example, statistic cookies. They help us to understand how visitors interact with the websites by the fact that information is collected and reported anonymously.
We use security cookies to determine and avoid security risks. For example, we can use these cookies to store information about your web session. This way, we can prevent others from changing your password without your user name and your password.
We place advertising on other websites via advertising partners and we aim to show you only advertising which is of actual interest to you. In the process, so-called third-party cookies of these advertising partners are used, which are set by our website during the visit and are read-out by the respective advertising partner. Third-party cookies are temporarily stored files which are stored for a maximum of 540 days in your browser after the last page view and then expire automatically.
You can view and delete the cookies stored on your computer as well as configure the handling of cookies generally via the setting of your browser. You can obtain further information from the manufacturer or in the Help function of your Internet browser.
Acceptance of cookies is not a prerequisite for visiting our website. Most Internet browsers accept cookies automatically. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in an individual case. You can also set your browser so that cookies are not stored on your computer or that you receive a warning when a new cookie arrives. Some browsers, for example, offer you the option of accepting first-party cookies but block third-party cookies.
Furthermore, cookies which have already been set, can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. You can declare the general rejection of cookies via the settings of your web browser. The exclusion of cookies can lead to functional limitations of this online offer.
You can inform yourself about this option for the most widely used browsers via the following links:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=de
Pixels, Local Storage and similar Technologies
Within our website we apply the “Pixel Tool” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), to be able to measure the effectiveness of online marketing measures. Tracking pixels (which are also referred to as Clear GIFs, Web Beacons or Pixel Tags) are small code units which are installed in or on a website, mobile app or advertisement. These tracking pixels can enquire certain information about your browser and your device, such as for example, operating system, browser type, device type and version, linking website, visited website, IP address and other similar information. With its help we can track your actions after you have seen a Facebook advertisement and/or have clicked on it and then placed an order. This way we can record the effectiveness of the Facebook advertisements for statistic and market research purposes. The thus recorded data are anonymous for us, that means that we can neither see any of your personal data nor amalgamate these with other information about you.
Our newsletter contains a tracking pixel. With a web beacon it is a non-visible graphic with a size of 1x1 pixel, which is in connection with the user ID of the respective newsletter subscriber. For each sent newsletter there is information about the used address file, the reference and the number of sent newsletters. In addition to this, it can be seen which addresses have not yet received the newsletter, to which addresses it was sent and for which addresses the dispatch failed. In addition, there is also the opening rate incl. the information which addresses opened the newsletter. And lastly the information, which addresses signed out. We use this data for statistical purposes and to optimize the newsletters with regard to contents and structure. This allows us to better orient the information and offers in our newsletter to the individual interest of the recipients. The tracking pixel is deleted when you delete the newsletter. To prohibit the use of the web beacon in our newsletter, please set your mail program, if this is not yet the case as standard, so that HTML is not displayed in the news.
The information about your use of this website (including your IP address) generated by the cookie is transmitted to a Google server in the USA and stored there. Google is certified under the Privacy Shield Agreement and because of this, provides a guarantee of complying with the European data protection law. (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google uses this information for our order to evaluate your use of our website, to compile reports about the website activities and to provide further services for us linked with the website use and Internet use. The IP address transmitted from your browser within the scope of Google Analytics, is not combined with further data from Google.
We use Google Analytics only with activated IP anonymisation. This means that the IP address of the user is abbreviated by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in cases of exception will the full IP address be transmitted to a Google server in the USA and then abbreviated there.
You can prevent the acquisition and transmission of the data created by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de). An Opt-Out cookie is set, which prevents the future acquisition of your data when visiting this website. However, we would like to point out to you, that you may not be able to use all functions of this website in full in this case.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer) we use the marketing and re-marketing services (in short “Google-Marketing-Services”) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google AdWords and Google Double Click and Google Tag Manager.
On the basis of our legitimate interests we use the advertising program «Google AdWords» which belongs to Google-Marketing-Services Online.
Thereby, Google AdWords sets a cookie on your computer («Conversion Cookie»), if you reached our website via a Google advertisement. These cookies lose their validity after 30 days and do not serve personal identification. If you visit certain of our pages, and the cookie is not yet expired, we and Google can recognize someone has clicked on the advertisement and was thus transferred to our page. Each AdWords customer receives a different cookie. Cookies can therefore not be traced via the websites of AdWords customers. The information collected via the Conversion Cookie is used to prepare Conversion Statistics for AdWords customers who have opted for Conversion Tracking. We do not receive any information with which you can be identified personally.
The information about your use of the website collected by the cookie are, as a rule, transmitted to a Google server in the USA and stored there. Your browser is assigned interest-relevant categories on the basis of the collected information.
We use the data about you, acquired with the above stated cookie (so-called Conversion-Tracking) for the following purposes:
- Target groups with common interests
- User-defined target groups with joint interests
- Target groups with buying intention
- Similar target groups
- Demographic and geographic orientation
Furthermore, you have the possibility to object to the interest-related advertising by Google. To do this, you must call up, from each of the Internet browsers you use, the link www.google.co.uk/settings/ads and make the desired settings there.
Google Tag Manager
We also use the «Google Tag Manager», a service from Google Inc., to integrate and manage Google Analysis and Marketing Services on our website.
If you would like to object to the interest-related advertising through Google-Marketing-Services, you can make use of the setting and opt-out possibilities provided by Google: http://www.google.com/ads/preferences.
The Trade Desk
Please take note that data processing outside of Switzerland and the European Union can take place. We also do not have any influence on the handling and further use of the data collected through the use of this tool by Trade Desk.
You can find further information about data protection at Trade Desk here: http://www.thetradedesk.com/privacy-policy/ If you do not wish that Trade Desk records and evaluates your user behaviour, you can prevent this by opening the following link: http://www.adsrvr.org/
We use social plugins on our website. These are little programs or program packages with which software can be adapted and expanded according to own requirements. Many programs, such as graphic programs, media players or Internet browsers support the functions which the normal user requires in their basic version.
On our website we have links installed to our social media profiles with the following social networks:
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, USA
Google +, a service operated by Google Inc., 1600 Amphitheatre, Parkway, Mountain View, CA 94043, USA
YouTube, a service operated by Google Inc., 1600 Amphitheatre, Parkway, Mountain View, CA 94043, USA
When you visit our website and use one of the Social Plugins listed on the website, a direct connection will be established between your browser and the server of the social network concerned. Through this, the network receives the information, that you visited our website with your IP address and called up the link. When you call up a link to a network while you are logged in to your account with the concerned network, the contents of our page can be linked with your profile in the network, which means that the network can assign your visit to our website directly to your user account and we receive data such as name, e-mail, place, list of friends and profile image. Through this data we can offer certain functions on the pages. If you wish to prevent this, you should log out before confirming corresponding links. An assignment takes place in any case when you log in to the corresponding network after operating the link.
If you are logged in to Facebook, Google or Instagram via your user account while you visit our website, the respective provider can also assign the visit to the page to your user account. If you interact with a plug-in, for example the “Like”- or “g+1” button, the corresponding information is also transmitted directly to a server of the respective provider in the USA and is stored there. The information is also published in the respective social network via your user account and is shown to your contacts there.
Even if you are not logged in with the providers of the plug-ins while visiting our website, the data collected by the plug-ins can possibly be assigned to your respective user account. Through a plug-in, a cookie is set with an identifier every time the website is called up. As your browser sends this cookie unasked during every connection with a server of the respective provider, Facebook, Google and Instagram could, in principle, prepare a profile of which website the user belonging to the identifier, visits. If necessary, it would then be possible to again assign this identifier to a person at a later point of time - for example when logging in with the provider.
If you do not wish the assignment to you profile with the plug-in provider, you need to log out from the respective service before you visit our Internet site. In addition, you can select the function «Block cookies from third-party providers» in your browser settings, then your browser does not send cookies to the respective service of the social network. With this setting it is possible that, apart from the plug-ins, other cross-page functions of other providers do not function any longer. You can also prevent the download of social media plug-ins in total with a special add-on for your browser, e.g. with the script blocker “NoScript” (available at http://noscript.net/).
Furthermore, we use «Google + 1». Via the Google +1 button you and other users receive personalised contents from Google and our partners. Google stores both the information, which you have provided for a Contents +1 and information about the page which you looked at when clicking on +1. Your +1 can be faded in as references together with your profile name and your photo in Google Services, such as, for instance, in search results or in your Google profile, or at other places on the website and advertisements on the Internet.
Please see the data protection notice of the respective provider for further information about the purpose and scope of data collection, as well as the further processing and use of the data: there you can also find further information about your corresponding rights and setting options to protect your private sphere as well as your right to object to the establishment of user profiles:
WHO WE SHARE YOUR INFORMATION WITH
We will never sell your information to third parties and will only provide your data to bonafide third parties to fulfil the relevant services. On occasions we may share your information with our marketing agency and our printing provider (to print labels/envelopes).
For our business clients only, occasionally we may share your personal data with carefully chosen trusted third party suppliers, such as coffee machine cleaning product suppliers and other associated service providers. This may include the processing and delivery of marketing communications by paper mail only, and only to our business clients. Our partners will always be offered the option to opt-out of such business marketing post at any time.
We ensure that our partners are subject to confidentiality obligations. We have data processor contracts in place with such third parties which require them to respect the security of your data and to treat it in accordance with data protection legislation.
Should you object to us sharing your business details for this purpose please contact us through the channels detailed in this Privacy Notice and we will immediately cease sharing your data with our partners.
Jura Products Limited UK has agreed for your data to be transferred to countries outside of the EEA to fulfil specific processing, for example our Head Office in Switzerland. Jura Products Limited UK will make all reasonable efforts to ensure that our third-party processors (for example our marketing agency, printing providers, dealer network, retail partners) who are handling your data comply with the Data Protection Laws.
HOW LONG DO WE KEEP YOUR INFORMATION FOR
We only keep your information for as long as we need it. We'll retain certain information (for example contact information and bank details) for as long as you have a commercial relationship with us.
The length of time depends on the purpose of the processing. Generally, we keep:
- customer account details; billing, correspondence, products supplied, order histories etc. for up to ten years after our last contact with you;
- All HMRC business records must be retained for a period of (broadly) six years;
- enquiries about our services for up to two years;
- data subject requests and enquiries about your privacy rights (e.g. subject access requests and objections) for up to two years;
- social media posts (in third party systems) for up to six months, unless related to a complaint;
- information relating to a complaint will be retained for two years from closure;
- CCTV recordings for 30 days.
On occasions we may hold your personal data for as long as necessary to be able to deal with any queries or complaints that you may have in relation to our products or services or to support any legal claims process. We may hold this data for a longer period, if we are legally required to do so.
If we store website data in a format that does not identify you as an individual this data will be kept indefinitely for historical reporting and research purposes.
We take any complaints regarding your Privacy very seriously. If you think our collection or use of your personal information is unfair, misleading or inappropriate, please bring it to our attention and we'll be happy to provide any additional information or explanations needed. We also welcome suggestions for improving our procedures.
You can also contact the Information Commissioner's Office at https://ico.org.uk/ or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.
* Privacy Law means the General Data Protection Regulation, the Data Protection Act 2018, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive 2002/58/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and all other applicable laws and regulations relating to processing of personal data and privacy in any applicable jurisdiction as amended and replaced, including where applicable the guidance and codes of practice issued by the UK Information Commissioner or such other relevant data protection authority.